Frequently Asked Questions
Discover everything you need to know about our clean, sophisticated fragrances.
Are Ellis Brooklyn fragrances clean and non-toxic?
Yes. All our scents are paraben-free, phthalate-free, PETA-certified cruelty-free, and vegan. We prioritize safety and sustainability in every formulation.
How long does shipping typically take?
Standard orders are processed within 1-2 business days. Shipping usually takes 3-7 business days within the continental United States, depending on your location.
What is your return policy?
We offer a 30-day return window for products in their original packaging. Please note that for safety reasons, we cannot accept returns on opened fragrance bottles unless they arrive damaged.
Do you offer international shipping?
Currently, we ship to the United States and Canada. Due to international regulations regarding alcohol-based perfumes, shipping to other regions is restricted at this time.
Can I try a scent before committing to a full-size bottle?
Absolutely. We offer a variety of discovery sets and travel-sized sprays so you can experience the fragrance on your skin before purchasing a full-size bottle.
Are your glass bottles recyclable?
Yes, our glass bottles are 100% recyclable. We encourage you to remove the pump and cap before placing the glass in your recycling bin.